Return Policy

Effective Date: 24/10/2024
Address: 3603 Phillips St, Columbia, SC 29203, USA
Hotline: 202-263-0832
Email: contact@illtopix.com
Website: https://illtopix.xyz

At Illtopix, we want you to be fully satisfied with your purchase. If for any reason you are not, our Return Policy allows you to return eligible products for a refund or exchange, subject to the following terms:

1. Eligibility for Returns

• Products must be returned within 30 days of the purchase date.
• Items must be in their original, unused condition, with all packaging and labels intact.
• Customized or personalized products are non-returnable unless there is a defect or error on our part.

2. How to Return an Item

To initiate a return, please contact our customer service team at contact@illtopix.com with your order number and reason for the return. You will receive instructions on how to ship the product back to us.

3. Return Shipping

The customer is responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service to ensure that we receive your returned item.

4. Refunds

Refunds will be processed within 7-10 business days of receiving the returned product. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.