Refund and Returns Policy

Effective Date: 24/10/2024
Address: 3603 Phillips St, Columbia, SC 29203, USA
Hotline: 202-263-0832
Email: contact@illtopix.com
Website: https://illtopix.xyz

This Refund and Returns Policy provides additional clarification on our approach to handling returns, refunds, and exchanges:

1. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including shipping costs. Be sure to include photos of the damage in your communication.

2. Non-Returnable Items

Certain items are non-returnable, including gift cards, downloadable software, and perishable goods. Additionally, any item that has been used or damaged after delivery is not eligible for return.

3. Exchange Policy

Exchanges are allowed for items of equal value, provided the original product is returned in its original condition. If the new item differs in price, the difference must be paid.

4. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, first check with your bank or credit card company. It may take additional time for your refund to be officially posted. If you have done this and still have not received your refund, please contact us at contact@illtopix.com.

For any additional questions regarding our policies, feel free to reach out to our support team.